Customer
Satisfaction Promise
What is 100% Customer Satisfaction promise?
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Within 15 days of recieving your order, call VanBar at 231-228-2024 with any problem and we will get it resolved.
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If it is broke, we fix it or replace it.
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If you haven't recieved it, we will track it and find it, or replace it
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If you don't like it, we will resolve the reason why and either replace it
or refund your money.
MERCHANDISE RETURN AUTHORIZATION
AUTHORIZATION FOR RETURN OR REPLACEMENT To obtain VanBar’s authorization to
return a defective item for credit or replacement, simply call
231-228-2024 (Customer Support) within 15 days of recieving your product(s).
Non-defective merchandise returns will incur a 20% restocking fee, and must
also be returned within 20 days of delivery to you.
CONDITIONS Non-defective merchandise must meet the following conditions to
qualify for return acceptance. a. Merchandise must be in its original minimum
inner pack quantity, as shipped by VanBar. Broken quantity inner packs are not
returnable. b. Sample items are not returnable. c. Merchandise, merchandise
packaging, and inner pack must bear no markings or be otherwise defaced or
damaged. Returns which do not meet the conditions described in this return
policy will be returned back to you and shipping costs of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product
guarantee or warranty, follow the instructions on the guarantee or warranty
for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is
covered by the shipper. If you receive merchandise damaged during shipping,
please contact VanBar’s customer support within 15 days of the date of
recieving your order, and your claim will be processed immediately.
NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must
be complied with or they may deny your claim.
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